FAQ's

Q:Do you ship globally?

A:Yes, we ship to almost every country across the globe. Rates do vary.

 

Q: In what currency are your prices?

A: Our prices are in US dollars.

 

Q: I do not see my size, what can I do?

A: We try to cater to most sizes but unfortunately as a small business, it is a challenge to have items in every size. Please send us an e-mail (info@melapteh.com) and we could add you to a list to include for future sizes.

 

Q: Do you take custom orders?

A: The general answer is no but we can however take your information and advise you on when this would be made possible.

 

Q: I ordered an item and it does not fit. What do I do?

A: We are sorry to hear this. We do advise customers to carefully read the description of each item prior to purchasing but we can definitely help exchange the item for you unless it is sold out where we would issue you a store credit.

 

Q: How long until I get my item?

A: Please refer to Canada Post shipping delays